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  • Strategic Incident Management

    Strategic Incident Management

    The intersection between operations and strategy When most people hear “incident management”, something operational comes to mind. Like restoring IT services after a glitch in a business process due to an IT outage or malfunction. Although annoying, the glitch is ‘just one of those things’ that happen from time to time. So we have a
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  • Smart Cities – Digital Transformation Making Urban Life Easier

    Smart Cities – Digital Transformation Making Urban Life Easier

    Making modern cities more liveable is a global focus, as urban populations expand and transport congestion grows, technology is now stepping in to improve urban life around the world. Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization and Gfi Informatique, a major vendor of value-added IT services and software, this
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  • Coding in India – Women are Stepping Up to the Challenge

    Coding in India – Women are Stepping Up to the Challenge

    Coding is becoming less of a male dominated domain, at least that is how it seems when you consider the participation levels for women in a recent coding competition, held in India. Coding is moving out of its male dominated stereotype and into an all-encompassing field where gender, background or geography plays no role in
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  • What does IT Value Look Like?

    What does IT Value Look Like?

    If we don’t know, then how can we deliver it? Question: Why do we struggle so much in understanding and demonstrating VALUE with IT?  Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT.  In this article
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  • How Recruitment Marketing Affects Your Bottom Line

    How Recruitment Marketing Affects Your Bottom Line

    Imagine that your organization has 100 salespeople making $100,000, at an average annual turnover of 25 percent. Studies show that recruiting costs for top-level performers can be 125 percent of annual salary, from recruiting costs to benefits, training and downtime. You can quickly see that your 25 percent of turnover is costing $3.125 million annually.
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  • Knowledge18 – Keep up with the Buzz by Following these Accounts

    Knowledge18 – Keep up with the Buzz by Following these Accounts

    Are you heading to Knowledge18 in Las Vegas this week? Or are you watching from afar and wanting to keep up with the latest ServiceNow happenings? The ITC team has come up with a list of the top 20 Twitter accounts you need to be following to keep up with the news from the event
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  • Open Source Guides for the Enterprise from Linux

    Open Source Guides for the Enterprise from Linux

    The Linux Foundation, the nonprofit organization enabling mass innovation through open source, has released the first six in a series of Open Source Guides for the Enterprise, created to help executives, program managers, developers, attorneys and other decision makers learn how to best leverage open source. Developed by The Linux Foundation in collaboration with the
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  • Cloud Computing – Not “IF” but “WHEN?”

    Cloud Computing – Not “IF” but “WHEN?”

    New research indicates that it is not a case of whether or not an organization will adopt cloud computing, it is a matter of when that will happen, if it has not already. Organizations across industries are unanimously adopting the cloud, or are considering doing so, according to a new study conducted by TriCore Solutions, application management specialists.
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